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Financial Counseling

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Collect more patient revenue using our financial counseling specialists.

Our Financial Counseling collects patient payments pre-service and at the point of service. The process includes confirming eligibility and insurance verification, identifying coverage sources, communicating financial responsibility, establishing payment plans in accordance with provider policies, and collecting and processing payments. After implementing our solution, our clients see collected patient payments rise significantly.

  • Collect More Patient Payments

    With specialized focus, our financial counselors handle patient financial conversations before and at the point of service, educating patients on their responsibility and options, and collecting payments. As a result, providers collect more from patients while maintaining patient satisfaction.

  • Configure For Your Organization's Needs

    Our solution is successful in both inpatient and outpatient emergency departments. Whether you’re looking for pre-service or point-of-service education or counseling, we will configure our solution to complement your existing processes and staff.

  • Entrust Patients With Specialists

    Change Healthcare has been delivering onsite services to hospitals for 30 years. As a trustworthy and reliable partner, we enable your team to stay focused on other patient access and revenue cycle tasks, while we manage the financial conversations with your patients.