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Member Correspondence Advocate

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Improve member engagement and communication.

Change Healthcare Member Correspondence Advocate is the smart way for health plans and administrators to maximize member engagement through printed, telephonic (IVR), and electronic correspondence. It offers color and electronic EOBs, customized ID cards, and welcome kits that transform legacy communications and create a more meaningful member experience.

  • Transform Legacy Communications

    Update legacy member correspondence such as EOBs into a meaningful, interactive channel that grabs the member’s attention and compels them to act.

  • Differentiate The Member Experience

    Develop affinity between your plan and members by delivering high-quality, personalized content that is easily understood, trusted, and relevant to the well being of the member.

  • Increase Customer Interaction

    Change Healthcare is a recognized leader in engagement solutions.We have a proven track record for improving engagement and offer an array of member correspondence solutions that can be customized to meet your needs.